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HOTEL MELINA, Playa del Carmen – Your ideal downtown stay
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Key details
Hotel Overview
25 Av. Sur 198 Calle 1A Bis Sur,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
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Av. 10 Calle 1a Sur dentro de Plaza Paseo del Carmen
Guest Reviews & Ratings
What Guests Are Saying?
82%
loved it & would return
Friendly staff
Clean rooms
Limited dining options
Room photos misleading
8.2/10
Great
Rooms
6.5
Location
10.0
Service
9.0
Dining
5.0
Guest reviews
8.2/10
based on 33 reviews
6.8
6.8/10 based on 19 reviews
Alvin
United States,
December
2024
9.0/10
The hotel has a great location, just a short walk from the beautiful beach and Quinta Avenida. While the rooms were quite clean, they didn't quite match the photos online. The service was really friendly and quick to help when we had issues. However, I found the dining options a bit limited since breakfast was just a snack menu. Overall, it was a decent stay but not perfect.
Rooms
7.0
The rooms were quite clean but didn't look like the photos online.
Service
9.0
The staff was really friendly and quickly relocated us to another room when needed.
Location
10.0
The hotel is in a great spot, close to the beach and Quinta Avenida.
Dining
5.0
Dining options were limited to a snack menu, which was a bit disappointing.
Facilities
7.0
The overall facilities were satisfactory, but they could use some updates to match the expectations set by the photos.
Friendly staff
Limited dining options
John
United States,
December
2024
7.2/10
The hotel has a great location, being close to the beach and just a short walk from Quinta Avenida. The rooms were adequately clean, but they didn’t quite match the photos or specifications I saw online. The service was truly friendly, as they quickly relocated me to another room when needed, which was much appreciated. However, I found the dining options to be somewhat lacking. Overall, it was decent value for money, but it wasn't a perfect experience.
Rooms
6.0
The rooms were quite clean, but they didn't look like they did in the pictures.
Service
9.0
The staff was really friendly and helpful, quickly relocating us to another room when needed.
Location
10.0
The hotel is in a great location, close to a good beach area and only a short walk to Quinta Avenida.
Dining
5.0
Dining options were limited, and I only found food available outside the rooms.
Facilities
7.0
Facilities were decent, but nothing particularly stood out.
Aaron
United States,
December
2024
8.6/10
I had a decent stay at this hotel, as it was in a great location near the beach and Quinta Avenida. The rooms were clean, but they didn't quite match the photos I saw online. The staff was friendly and helpful, quickly relocating us when we had an issue. The dining was limited, but still enjoyable. Overall, it was a good value for the price, though I think some aspects could use improvement.
Rooms
7.0
The rooms were quite clean, but they didn't look like the pictures and didn't fully meet my expectations.
Service
9.0
The staff was really friendly and helpful; they quickly relocated us to another room after a minor issue.
Location
10.0
The hotel is conveniently located close to a great beach area and also near Quinta Avenida.
Dining
6.0
Dining was primarily outside the rooms, and while there was Spanish food, the options felt a bit limited.
Facilities
7.0
Facilities were decent, but nothing particularly luxurious or noteworthy stood out.
Charlie
United States,
December
2024
9.4/10
I had a mixed experience at the hotel. The location was fantastic, close to the beach and Quinta Avenida, making it very convenient for exploring. The rooms were clean but not quite what I expected from the photos. The staff was friendly and accommodating, quickly relocating us when needed. However, the dining experience was a bit lacking and could use variety. Overall, good value for money but with some areas needing improvement.
Rooms
6.0
The rooms were clean but didn’t look like the pictures posted. They were decent but not ideal.
Service
9.0
The staff was really friendly and helpful, quickly relocating us to another room when we needed it.
Location
10.0
The hotel was in a great location, just a short walk to the beach and Quinta Avenida.
Dining
5.0
The dining options were only available outside the rooms, and there could be more variety.
Facilities
7.0
The facilities were alright, but nothing stood out significantly.
Pete
United States,
November
2024
6.8/10
I had a mixed experience at this hotel. On the plus side, the staff was incredibly friendly and they quickly relocated us to another room when needed. The location is fantastic, just a short walk from the beach and shops. However, the rooms didn't quite match the pictures I saw online, and the dining options could use some improvement. Overall, I found it to be a decent value for money considering the location and service.
Rooms
5.0
The rooms didn't meet the specifications, as they looked different from the photos posted online.
Service
9.0
The staff was really friendly and helped us by relocating us to another room quickly.
Location
10.0
Conveniently located near the beach and Quinta Avenida, which made exploring easy.
Dining
5.0
The dining experience was limited, with options mostly outside the rooms and not very varied.
Facilities
6.0
The hotel had decent facilities, but I expected more amenities given the price.
David
United States,
November
2024
8.0/10
I had a wonderful stay at this hotel with a great location near the beach and just a short walk to Quinta Avenida. The rooms were clean, but they didn’t quite match the pictures seen online. The staff was really friendly and made my stay enjoyable. However, I was a bit disappointed with the limited dining options available. Overall, it's a good choice if you're looking for value for money.
Rooms
7.0
The rooms were quite clean, but they didn't look like the pictures online and didn't meet my expectations.
Service
9.0
The staff was really friendly and quickly relocated us to another room when we had an issue.
Location
10.0
The hotel is in a fantastic location close to the beach and Quinta Avenida.
Dining
5.0
Dining was only available outside the rooms, and I found the options to be quite limited.
Facilities
7.0
The hotel had good facilities, but I wish there were more dining options.
Austin
United States,
November
2024
7.8/10
I had a mixed experience at the hotel. The location is fantastic, just a short walk to the beach and nearby shops, and the staff were incredibly friendly and helpful. However, the rooms didn't look like the pictures and were a bit disappointing in terms of comfort. The dining options were quite limited, and while the facilities were decent, they could use some improvement to meet expectations.
Rooms
6.0
The rooms were quite clean, but they didn't resemble the photos I had seen; they just didn’t meet my expectations in terms of comfort.
Service
9.0
The staff was really friendly and helpful, quickly relocating us to another room when needed.
Location
10.0
The hotel is in a great location, just a short walk to a good beach area and right by Quinta Avenida.
Dining
5.0
The dining options were pretty limited to what was available outside the rooms; breakfast bars didn't offer much variety.
Facilities
7.0
Facilities were decent, but could definitely use some upgrades to match the expectations set by promotional material.
Friendly staff
Rooms not as expected
Sharon
United States,
October
2024
9.6/10
I had a great stay at this hotel, which offered clean and comfortable rooms in a wonderful location near the beach and vibrant Quinta Avenida. The staff was really friendly and accommodating. However, the rooms didn't quite match the pictures I saw online, and the breakfast options were somewhat limited. Overall, it's a good value for money, especially with its great amenities and services.
Rooms
7.0
The rooms were quite clean, but they didn't look like the pictures I expected and didn't fully meet the specifications I saw posted.
Service
9.0
The staff was really friendly and helpful. They quickly relocated us to another room without any hassle.
Location
10.0
The hotel was in a great location, just a short walk to the good beach area and close to Quinta Avenida, which is perfect for exploring.
Dining
5.0
The breakfast was limited and mostly served outside the rooms. While the biscuits were nice, I expected a bit more variety.
Facilities
8.0
The amenities were decent and added to the overall comfort of my stay.
Lewis
United States,
October
2024
8.8/10
I had a mixed experience at this hotel. The location was excellent, right by the beach and a short walk to various shops and restaurants. The rooms, while clean, didn't quite match the pictures I saw online. The staff was super friendly and accommodating. However, the dining options were limited, and the overall value for money wasn't ideal due to additional costs for amenities like Wi-Fi.
Rooms
7.0
The rooms were quite clean, but they didn't meet the expectations set by the photos posted online.
Service
9.0
The service was nice; the staff quickly relocated us to another room, and they were really friendly and helpful overall.
Location
10.0
The hotel had a fantastic location, just a short stroll to the beautiful beach and vibrant shopping areas.
Dining
5.0
Dining options were mostly just outside the rooms, and I found the choices to be limited.
Facilities
6.0
The facilities were decent, but nothing overly luxurious was available.
Great location
Limited dining options
Carl
United States,
September
2024
8.4/10
The hotel was in a prime location, just a short stroll to the beach and near some nice restaurants. The rooms were fairly clean, but didn’t quite match the online pictures, which was a bit disappointing. The staff were super friendly and made us feel welcome. However, the dining options were somewhat limited, especially for breakfast. Overall, it was decent value for money, but there’s definitely some room for improvement.
Rooms
7.0
The rooms were quite clean but didn't meet the specifications and photos posted online. They didn't look like what I expected from the pictures.
Service
9.0
The service was really friendly and helpful; they quickly relocated us to another room when we had an issue.
Location
10.0
The location was great, just a short walk to the beach and close to Quinta Avenida.
Dining
5.0
Dining was limited to outside the rooms, and I found the breakfast options lacking.
Facilities
6.0
The facilities were okay, but nothing stood out as particularly impressive.
Henry
United States,
September
2024
8.2/10
The hotel has a great location, just steps away from Quinta Avenida and the beach area, which made exploring super convenient. The rooms were clean, but they didn't quite match the photos I saw online. The staff was really friendly and helped quickly when we needed a room change. Overall, it offered decent value for money, but the dining options left something to be desired.
Rooms
7.0
The rooms were quite clean but didn't match the specifications and photos posted online.
Service
9.0
The staff was really friendly and helpful, quickly relocating us to another room.
Location
10.0
The location was fantastic, super close to Quinta Avenida and the beach area.
Dining
5.0
Dining was only available outside the rooms and had limited snack options.
Facilities
6.0
The facilities were adequate, but nothing stood out.
Frederick
United States,
August
2024
9.2/10
I stayed at this hotel and really appreciated the great location, just a short walk from the beach and Quinta Avenida. The rooms were clean, but they did not match the photos I saw online, which was a bit disappointing. The staff was friendly and quick to assist us when we needed a room change. However, the dining options were quite limited, especially for breakfast. Overall, I think it offers decent value for money, just a few tweaks would make it better.
Rooms
6.0
The rooms were quite clean, but they didn't meet the specifications I expected based on the photos posted online.
Service
9.0
The staff was really friendly and helpful, and they quickly relocated us to another room when we asked.
Location
10.0
The hotel has a great location, very close to the beach and within walking distance to Quinta Avenida.
Dining
5.0
The dining options were limited to just outside the rooms, and there wasn't much variety in the hot food selection.
Facilities
7.0
The overall facilities were decent, but they could use some updates to feel more luxurious.
John
United States,
August
2024
9.8/10
I had a pleasant stay at this hotel with its clean and comfortable rooms and very friendly staff. The location is great, being close to the beach and various attractions. However, the dining options were a bit limited, which was disappointing. Also, while the price was reasonable, I would have preferred if Wi-Fi was included instead of having to pay for it separately.
Rooms
7.0
The rooms were clean and quite comfortable, but they didn’t match the specifications and photos posted online.
Service
9.0
The staff was really friendly and quickly relocated us to another room when we had an issue.
Location
10.0
The hotel is ideally situated near Quinta Avenida and the good beach area.
Dining
5.0
The dining experience was limited to outside the rooms and I found the options to be lacking.
Facilities
7.0
The facilities were decent and well-maintained, but nothing particularly stood out.
Brian
United States,
July
2024
7.6/10
I had a pleasant stay here with a few ups and downs. The location is ideal, just a short walk from the beach and Quinta Avenida, making it super convenient. The rooms were clean but didn't quite match the photos online, which was a bit disappointing. On the bright side, the staff was incredibly friendly and helpful, which made the experience better. Dining options were limited, but the overall value for the price was fair.
Rooms
6.0
The rooms were quite clean, but unfortunately, they didn't meet the specifications or look like the pictures posted on Booking.
Service
9.0
The service was really friendly and helpful, and they quickly relocated us to another room when needed.
Location
10.0
The hotel is located to a good beach area and right near Quinta Avenida, which is fantastic.
Dining
5.0
Dining options were limited to the outside of the rooms, which could use some improvement.
Facilities
7.0
The overall facilities were decent, though nothing extraordinary.
Chris
United States,
July
2024
7.4/10
The hotel is in a great location, just a short walk to popular attractions and a beautiful beach. The rooms were clean but didn’t quite match the photos, which was a bit disappointing. The staff was really friendly and accommodating, quickly helping us with our room change. While the amenities were decent, I felt the dining options were quite limited. Overall, I think it offers good value for money, but there are a few areas that could use improvement.
Rooms
6.0
The rooms were clean but didn't look like in the pictures and didn't meet the specifications posted in Booking.
Service
9.0
The staff was really friendly and helpful, and quickly relocated us to another room.
Location
10.0
The location was fantastic, just a short distance to both the beach and Quinta Avenida.
Dining
5.0
Dining options were limited, with only pizza available outside the rooms.
Facilities
7.0
The facilities were decent, but I expected more variety in the dining space and activities.
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